terms and conditions
RETURNS AND EXCHANGES
You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale for a full refund within fourteen days from the date received. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.
To cancel your order you must advise us by writing to firstname.lastname@example.org ASAP. Orders can not be cancelled once they have been sent out. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition; we reserve the right to reject items returned in an unsaleable quality, this includes any items that smell of smoke and items returned in unsuitable packaging.
Please send returns to:
First Floor Flat
69 Godolphin Road
If pieces arrived broken or damaged please get in touch ASAP, please do take photographs of the parcel so that we can bring it up with the courier. We ask for customers to do this as quickly, if it exceeds 14 days from delivery we will not be able to take responsibility.